elexisPrivacy Policy
This page describes what we collect when you use elexis and how we keep that data protected. We at elexis process personal information—email, identity documents, payment details, betting history—only for purposes necessary to operate our platform, comply with law, and serve your account.
Our privacy practices are centred on transparency and data minimization. We collect only information required for account verification, payment processing, and service delivery. We do not sell or share your data with third parties except where law requires or where payment processors and compliance vendors need access to perform their functions.
This policy applies to all users of elexis, regardless of jurisdiction. If you are in Indonesia or another supported region, you have rights under applicable data-protection law to access, correct, or delete your data. We respect those rights and provide pathways to exercise them.
What Data We Collect on elexis
Account Registration and Identity Information
When you create an account on elexis, we collect your email address, chosen password, date of birth, full name, and residential address. These details are required to set up your account and fulfill legal obligations under anti-money-laundering (AML) and Know Your Customer (KYC) regulations.
During verification, we ask you to upload government-issued photo identification (passport, national ID card, or driver's license) and proof of residence (utility bill, bank statement, or lease). We store these documents encrypted and segregated from your betting activity. Documents are retained for the account's active lifetime plus a regulatory-mandated retention period (typically 5–7 years), after which they are securely deleted.
Payment Information
When you deposit funds into your elexis account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or virtual-account transfers (mobile banking, local payment, online payment, e-wallet), we collect transaction metadata: the payment method used, deposit amount, timestamp, and confirmation status. We do not store full card numbers, wallet credentials, or bank account numbers. Payment processors (third-party services that handle mobile banking transfers, local payment scanning, or online payment virtual-account creation) maintain those sensitive credentials on separate, compliance-certified systems.
Betting Activity and Account History
We record every wager you place on our elexis platform: the sport or game (Liga 1 match, Champions League fixture, live-dealer blackjack, Aviator slot spin, Mobile Legends esports market), the stake, the odds, the result, and the timestamp. This betting history allows us to settle winnings, process withdrawals, and fulfill regulatory reporting obligations. Your account history is encrypted and accessible only to you and authorized elexis staff.
Device and Browsing Data
We collect limited device information when you access elexis: your IP address, browser type, operating system, and general geographic location (inferred from IP). We use this data to detect fraud, prevent account takeover, and troubleshoot technical issues. We also log login timestamps and account access events. This information helps us identify suspicious activity—for instance, a login from a new IP address triggers a security alert.
Communication Records
If you contact our elexis support team via email or in-app messaging, we store your inquiry and our response. These records help us track issue resolution and improve customer service. Support communications may include screenshots, account details, or sensitive information you share to resolve your issue. We keep these records for a minimum of 2 years for audit and compliance purposes.
How We Use Your Data on elexis
Service Delivery and Account Management
We use your personal data to operate the elexis platform: to manage your account, process deposits and withdrawals, settle bets, and provide customer support. Without this data, we cannot deliver sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), or esports betting (Mobile Legends, Free Fire, PUBG Mobile).
Compliance and Anti-Money-Laundering
We at elexis use your identity documents and transaction history to comply with KYC, AML, and sanctions-screening requirements. We screen your name and personal details against international sanctions lists and politically-exposed-person databases. We monitor your betting patterns for unusual activity that might indicate money laundering or fraud. These activities are legal obligations that protect both the integrity of the platform and your account security.
Fraud Detection and Security
Your IP address, device information, and login history are used to detect fraud and prevent account takeover. We employ automated systems that flag suspicious patterns—for instance, multiple failed login attempts, logins from geographically impossible locations, or sudden large withdrawals after account compromise. These security workflows help us protect your funds and personal data.
Regulatory Reporting
We may be required by law to report certain transactions or account information to regulatory authorities. For example, large transactions may trigger Suspicious Activity Reports (SARs) under AML law. We do not disclose this to you beforehand, as doing so might compromise the investigation. Your data may also be subject to lawful government requests (subpoenas, warrants) requiring us to provide account information to law enforcement.
Analytics and Platform Improvement
We use anonymized and aggregated data to improve the elexis platform. For instance, we analyze which sports (Liga 1, Piala AFF), payment methods (DANA, e-wallet, mobile banking), or games attract the most users, and use those insights to prioritize features. We do not use your individual betting history for personalized marketing or targeted advertising.
- Data Retention
- We keep betting history and transaction records for the lifetime of your account plus 5–7 years for regulatory compliance, then delete them securely.
- Third-Party Access
- Payment processors, compliance vendors, and legal authorities may access your data only where necessary to perform their functions or comply with law.
- Data Location
- Our servers may be located outside Indonesia. Your data is encrypted in transit and at rest, regardless of server location.
- Your Rights
- You have the right to request access to, correction of, or deletion of your personal data, subject to regulatory retention obligations.
Your Rights and Choices on elexis
You have the right to request access to all personal data we hold about you. You may ask us to correct inaccurate information, request deletion of your data (subject to legal retention requirements), or withdraw consent for specific processing activities. To exercise these rights, contact our support team with "Data Request" in the subject line. We will respond within 30 days or as required by applicable law.
You can also update certain information yourself: log into your elexis account and modify your email, password, or address in the account settings. You cannot change your identity documents after they are verified, but you can request correction if information is inaccurate.
Changes to This Policy
We may update this privacy policy from time to time. Changes take effect when we post the updated policy on this page. If changes are material, we will notify you via email. Continued use of elexis after changes indicates your acceptance of the updated policy.
Contact elexis
If you have questions about how we handle your data on elexis, or if you wish to exercise your data rights, contact our privacy team:
- Email: [email protected]
- Subject line: "Privacy inquiry" or "Data request"
- Response time: within 30 days
We at elexis take your privacy seriously. Our commitment is to collect only data necessary for platform operation and legal compliance, to protect that data with industry-standard encryption, and to respect your rights to access, correct, and delete your information. If you have concerns about how we handle your data, or if you believe your privacy has been compromised, contact us immediately.
Platform security layers
Security infrastructure at elexis protects your personal data, payment information, and betting history across multiple layers. Data transmission between your device and our servers uses SSL/TLS encryption, the same protocol employed by banks worldwide. All sensitive fields—login credentials, identity documents, payment details—are encrypted during transmission and remain encrypted when stored in our databases. Encryption keys are managed separately from the encrypted data, preventing attackers from gaining access to both simultaneously.
Account authentication on elexis uses password-strength enforcement (minimum length, character diversity) and optional two-factor authentication (2FA) for additional protection. Our servers employ firewalls, intrusion-detection systems, and DDoS mitigation to prevent unauthorized access. Identity documents and personal information are stored in a separate, access-restricted vault segregated from betting activity, ensuring that even if one system is compromised, sensitive identification data remains protected.
We conduct regular security audits and penetration testing to identify and remediate vulnerabilities. Backups of your data are encrypted and stored redundantly across secure facilities. If you suspect unauthorized access to your elexis account—for instance, unexpected login activity or unauthorized withdrawals—contact our support team immediately. We can suspend your account, reset credentials, and help you recover control.
Users are responsible for maintaining strong, unique passwords and protecting their login credentials. We recommend enabling two-factor authentication if the option is available on your account. Never share your password or SMS codes with anyone, including elexis staff.
Game fairness and RTP
Game fairness on elexis operates differently across product categories. Sportsbook markets—football (Liga 1, Piala AFF, Champions League), badminton, MotoGP—are not random-based; outcomes depend entirely on real-world sporting events. Our role is to ensure odds are set fairly based on available information at the time you wager, and that settlement reflects the true result. No randomness or manipulation occurs.
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) employ certified random number generators for card shuffles and wheel spins, with outcomes determined by physical mechanics and streamed live on multiple cameras. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) operate on fixed RTP (return-to-player) percentages certified by independent labs. An means that over thousands of spins, the game returns non-specific info of total stakes to players and retains non-specific info as house edge. RTP is a long-term statistical guarantee audited regularly by third parties.
All games using RNG are tested and audited regularly by certified independent labs to ensure compliance with fairness standards. Game outcomes cannot be manipulated after a bet is placed. Audit reports and fairness certifications are available upon request from elexis support.
KYC verification process
Know Your Customer (KYC) verification is a legal requirement at elexis to comply with anti-money-laundering (AML) regulations. During verification, we ask you to submit government-issued photo identification (passport, national ID, or driver's license) and proof of residence (utility bill, bank statement, or lease). Our compliance team reviews documents against government databases and international AML watchlists to confirm your identity, age, and legal status.
Processing typically takes 1–2 business days; during peak periods or holidays like Idul Fitri, Idul Adha, or Imlek, it may extend to 3 business days. You can place bets and make deposits before verification is complete, but withdrawals require approved status. If your submission is unclear—blurry images, details that do not match, or expired documents—we request resubmission at no penalty. Simply provide clearer evidence or alternative proof.
Once verified, your KYC status remains valid indefinitely unless you update personal information. Verification data is stored encrypted and segregated from betting activity. For faster withdrawal processing, complete KYC verification as soon as your account is created.
User feedback and review channels
User feedback on elexis is collected through in-app surveys, post-withdrawal questionnaires, and third-party app-store reviews on Google Play and Apple App Store. We do not publish aggregated satisfaction ratings on our website because continuous substantiation would be required and stale ratings would create liability. However, you can read real user reviews on app stores to see what players report about deposit speed, withdrawal reliability, customer support responsiveness, and game stability.
When evaluating reviews of elexis, consider context. A complaint about slow withdrawal might reflect the user's chosen payment method (bank transfers take 2–3 days) rather than platform failure. A review praising instant e-wallet deposits signals confidence in our payment infrastructure. Look for patterns—repeated mentions of a specific issue across multiple reviews are more informative than isolated anecdotes. Individual experiences vary based on payment method, submission quality, and external factors like bank processing windows.
If you experience an issue on elexis, contact our support team directly. Feedback submitted through official channels is logged, reviewed, and used to inform platform improvements. High-volume feedback on common friction points directly influences our development roadmap and may lead to workflow refinements that benefit all users.